Frequently Asked Questions.

Can’t find what you’re looking for? Call +1 (281) 915-9503 or send us an email contact@martsimple.com

1. Did you receive my Purchase order ?

Please allow 24 hours for your Purchase Order to be processed. You can then check our orderstatus module for the ship date and copy of your sales order. Should you not see your order online, please contact customer service at Contact@martsimple.com or call us at +1 (281) 915-9503‬ to confirm your PO has been received.

3. Does your company accept terms ?

Yes, just email your purchase order to contact@ropostore.com. Our order processing team will automatically begin the NET Terms approval process. Most approvals take less than one hour. No credit application needed.
If you wish to apply for NET Terms before sending us a purchase order please complete our online credit application
If you need a copy of our credit application, please contact our customer service team and they will assist you. Please return the completed application with your bank and trade references to us via +1 (281) 915-9503 or email contact@martsimple.com.
Please allow 7-10 business days for your application to be completed. Please understand the approval process depends on how quickly your references return information to us. Should we have questions, our accounting department will contact you.

5. What payment methods do you accept ?

We accept Visa, M/C, Discover and Amex. We also accept bank transfers and payments via PayPal. You can submit a payment via PayPal by sending the payment to contact@martsimple.com Please make sure you reference your Quote or Order Number when submitting the payment so the funds may be applied correctly.

7. How will my product be shipped with Free Shipping ?

With Free Shipping, your product will be shipped via UPS or FedEx Ground.

9. How can I check to see what we ordered previously ?

You can log into your account by going to My Account section on our website.

11. How do I go about canceling my order ?

Please contact our customer service team at contact@martsimple.com or call us at +1 (281) 915-9503‬ and they will assist you with this matter.

2. I sent over a PO, when will I get confirmation?

Thank you for your purchase order! You will receive an e-mail confirmation once your Sales Order has been processed. Once you receive an email containing your sales order number you can log into our website to check status.

4. Do you accept Diners Club ?

No, at this time we currently do not accept Diners Club credit cards.

6. When is my order going to ship? What is my tracking number ?

You can access your information by logging into My Account section of our site. If you do not have an account set up you can Register or use the Single Order Lookup by Email Address by typing in the email address you used for your order and your order number.
Once your order has shipped, the email address on the account will receive an invoice including the tracking number of the items that have shipped.

8. Does your website show stock ?

At this time our website does not provide stock information for all products. You will however receive an email confirmation with your estimated ship dates once your order is processed.

10. When I called last week I was told my order would ship in 3-5 days but now it says it won’t ship for 2 weeks ?

We try to ship your order on the same day we receive it. We ship only on standard business days. If your shipment is time-sensitive, please call before ordering to confirm that we will be able to meet your requirements. We will make all reasonable efforts to initiate shipment and schedule delivery as close as possible to your requested delivery date(s). However, please keep in mind that our delivery dates are estimates only and shipments may be affected by factors outside our control that we cannot be responsible for delays or shipping errors caused by the shipment carriers. Orders may not be canceled or rescheduled after the order has been submitted by Martsimple to the shipment carrier.

12. What is your return policy ?

You can find our return policy here.